Smarter support with real-time feedback
Elevate customer satisfaction with instant insights and actionable feedback
Gain clear, actionable insights from every customer interaction. Real-time CSAT allows agents and managers to quickly see what's working, pinpoint areas for improvement, and elevate the overall customer experience.
All your CSAT insights in one place
View CSAT scores directly in the Conversation Timeline for a complete picture of each interaction. Quickly understand customer sentiment and review qualitative feedback with full context from the conversation.
Get feedback when it matters most
Effortlessly gather post-interaction feedback with automatic surveys sent right after the conversation ends. Real-time insights let you gauge customer sentiment and satisfaction when it’s fresh.
Complete context for every interaction
CSAT results are displayed directly in the Conversation Timeline, providing agents with the insights they need to enhance future interactions and address concerns. The latest rating can also be added to the Customer Profile for a comprehensive view of the customer's satisfaction history.
Key features
Use data from Gladly to gain a complete view of customer satisfaction across every interaction.
Coaching
Analyze CSAT scores at the individual agent level to identify personalized coaching opportunities.
Automated follow-ups
Never miss an opportunity to gather feedback with auto-sent surveys.
Integrations
Sync data with your CSAT tool to instantly push key insights or retrieve valuable feedback.
Check out our resources to start thinking radically personal
Customer service that starts with people
Thanks to a modern, user-centric interface, agents can recognize customers in seconds, not minutes. See the Gladly difference for CX agents today.
All in a single, lifelong conversation
Eliminate the constraints of omnichannel communication. Gladly looks, feels, and works as one continuous conversation stream with every channel built-in.
Conversation Timeline
With Conversation Timeline, agents can see a customer's entire conversation history, across all channels, in a single view. Learn more.