Liveboards
Real time pulse of your contact center
Monitor day to day contact center activity with a live view of your contact center performance, agent activity, and trending topics across all channels.
True cross-channel visibility
Get a real-time view of what's happening across all your channels to spot and correct performance issues, such as long wait and handle times.
Smarter staffing decisions on the fly
Monitor your team's availability across every channel to ensure you are staffed to handle every inbound conversation.
Hear your customers
See what your customers are talking about to quickly address, escalate, and resolve hot topic issues.
"Easy peasy. Since using Gladly, my team's work flow has been seamless and the liveboards to track team work is my favorite part of reporting. Gladly has been a thrill to work with."
Administrator in Retail
Key features
Monitor day to day contact center activity with real time dashboards.
Conversation trends
Monitor the number of customers waiting for a response from your team and track the number of incoming and closed conversations.
Agent activity
See what agents are working on, who is available across every channel, and who is away on break.
Trending topics
Get visibility of the trending topics your customers are talking about to address current issues.
Quick filters
Adjust the dashboards to view performance metrics, agent activity, and trending topics by different inboxes and teams.
Channel statistics
Monitor the activity on each channel by tracking the total number of new, active, completed, and outgoing messages and calls.
Performance trends
Get insights about your performance across all channels, such as interaction times, wait times, and SLA attainment.
See Liveboards in action
Check out our resources to start thinking radically personal
Customer service that starts with people
Thanks to a modern, user-centric interface, agents can recognize customers in seconds, not minutes. See the Gladly difference for CX agents today.
Customer Insights
Gladly Insights give you full visibility across all channels, agents, and customers so you can improve efficiency and improve your customer service quality.
Revenue generation
See how ecommerce brands use Gladly to revenue from their customer service teams while delivering radically personal customer experiences.