Answers
Author once, publish everywhere
Leverage a single knowledge base to publish standard Answers across all channels and languages to streamline FAQs and agent responses.
Efficient and tailored responses
Equip customer service teams with relevant Answers tailored to different brands, business units, or segments for faster customer support.
Cohesive brand voice
Deliver Answers directly to your Help Center or Chat Widget and provide customers with consistent responses every time.
AI-powered support
Use generative AI with Answer Threads to pull from Public Answers and create personal, conversational, and timely responses for each customer.
Key features
Leverage a single knowledge base to publish answers across all channels and languages.
Placeholders
Automatically insert essential details, like the customer's name and confirmation number, before sending a response.
Auto replies
Set up pre-stocked Answers for quick closures, such as responding to a "Thanks!" with "No problem, happy to help."
Multi-language answers
Create Answers in multiple languages within a single database for consistent self-service across channels.
Localized answers
Display relevant Answers in public FAQs based on the customer's location and language preference.
Auto complete
Effortlessly populate common information to keep your team efficient.
Suggestions
Combine AI with your knowledge base to deliver precise, targeted recommendations.
Answer Threads
Tap into existing knowledge within Answers using AI to improve resolution rates and enhance overall support effectiveness.
"New to the game - but killing it! It is very intuitive, and easy to train on. Conversation vs ticket based helps us stay ahead. Not much to dislike!"
Administrator in Retail
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Best of AI and people
Gladly optimizes generative AI and customer service agents to ensure you deliver exceptional support experiences.
Chat
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Operational Efficiency
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