Relationships that drive revenue
Assign high value customers a dedicated customer service hero so that as long as the hero is available, the customer will always get routed to them, no matter the channel.
A white glove experience
Give high-value customers the true VIP treatment, whether that’s jumping to the front of the queue or assigning your top heroes to the call.
From reactive to proactive
By getting to know their customers, heroes learn their preferences and can proactively reach out with new and relevant products and offers.
Measure your concierge program
Track your interactions with top-tier customers to measure the long-term results and viability of your specialty programs.
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Check out our resources to start thinking radically personal
People Match®
Learn the benefits of People Match® by Gladly, which matches customers to the ideal support team member based on their history, situation, or needs.
Payments
Live chat payments. Learn how top brands have used live chat payments to drive millions in additional revenue from their customer service teams.
Customer Insights
Gladly Insights give you full visibility across all channels, agents, and customers so you can improve efficiency and improve your customer service quality.