Make every customer feel known
Online customer interaction system. Leverage Gladly's best-in-class online customer interaction system to communicate with customers.
From "hello" to "I know"
Know who a customer is, what they like, and even the people they care about within the first 5 seconds of a conversation.
Connect to your world
Pull customer information from all your systems so you never have to ask for an order number or purchase details.
The best hero to help
Route based on a customer’s unique history, situation, and needs to ensure the hero best suited to help is always assigned.
Seeing is believing
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"Our customers are treated like people—not order numbers. With Gladly you actually get a full view of who your customer is—which our heroes absolutely love."
TUMI
What else does a radically personal approach get you?
