Relationships built for the long run

Let customers reach you however they choose, and switch channels seamlessly, during any customer outreach.

Conversation timeline screenshot

A single, lifelong conversation across all channels

Give customers the freedom to reach you however they choose and switch channels during any conversation. All natively built by us.

Voice

Scalable, cloud-based voice platform with a programmable IVR

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Self-service

Empower customers to find the answers they need on their own

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In-app chat

Chat with customers in your branded mobile apps

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Chat

Fully customizable embedded chat for your website

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Email

Manage all inbound and outbound emails with a best-in-class solution

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Social

Support customers via Facebook Messenger and Twitter

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Text

Connect on the go with SMS and MMS

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Seeing is believing

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Seeing is believing
One continuous thread

One continuous thread

A customer’s entire history in a single conversation means more context, less repetition, and quicker responses.

Check out the Conversation Timeline
Relationships to drive revenue

Relationships to drive revenue

Act as a trusted advisor in suggesting a product customers will love or turn a return into an immediate exchange.

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"Gladly puts all customer conversations—regardless of channel—in a single place to ensure meaningful and context-rich customer communications."


JetBlue

What else does a radically personal approach get you?

People at the center

Make every customer feel known right from "hello".

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Wildly productive heroes

Turn your agents in customer service heroes.

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Get started

Ready to get started?

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