Stellar Service and Resiliency Guide Farmgirl Flowers

Featuring Christina Stembel
Founder & CEO at Farmgirl Flowers
In this Gladly podcast episode, hear from Founder & CEO of Farmgirl Flowers, Christina Stembel, on the brands’ success in powering customer acquisition through customer service, on how prioritizing loyalty is the future of commerce, and more.
For Stembel, facing health challenges from a young age began her on a journey towards leading with vulnerability and resilience. Hear her personal story, and the story of Farmgirl Flowers, in this episode.

"We're a service company. We're providing a great service to our customers which is why I think we have really devout fans."
Christina Stembel
Founder & CEO, Farmgirl Flowers,

About the host
With a proven track record of building companies that don’t settle for the status quo, Gladly CEO and co-founder Joseph Ansanelli is reinventing customer service to put people back at the heart of it. Joseph is also a Partner at Greylock, focused on investing in enterprise applications.
Recommended for you

KURU: Creating Anticipatory Customer Service Experiences
For footwear brand KURU, anticipatory service is key to their success. Hear their journey to world-class service on Gladly’s podcast.

Breeze Airways Merges Tech with Kindness to Transform an Industry
See how Breeze Airways came to deliver a “Seriously Nice” guest experience using SMS and social messaging—instead of calls.

How Ulta Transforms the Beauty Industry with a Guest-Centric Approach
Hear how Ulta Beauty weathers retail closures through the pandemic, continues to remain customer-focused during an accelerated shift to digital, and more.