Building a Community of Advocates and Lifelong Chubbies Customers
Featuring Tom Montgomery
Co-Founder & Chief Digital Officer at Chubbies
In this Gladly podcast episode, Tom Montgomery, Co-Founder & Chief Digital Officer of Chubbies, gives his perspective on the power of building community amongst a customer base and on how text message is becoming the customer service channel of choice.
Learn from the leader of Chubbies, a brand that's not only known for their bright colored, retro-style shorts, but more importantly, for their close-knit community of advocates and loyal fans.
"It's one of the things that we've tried to embody in the way we approach customer service and customer experience, in general, is give people such positive experiences and such interestingly positive experiences that they become stories and they become conversations."
Tom Montgomery
Co-Founder & Chief Digital Officer, Chubbies
About the host
With a proven track record of building companies that don’t settle for the status quo, Gladly CEO and co-founder Joseph Ansanelli is reinventing customer service to put people back at the heart of it. Joseph is also a Partner at Greylock, focused on investing in enterprise applications.
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