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See why Gladly’s the preferred alternative to Gorgias
Gladly vs Gorgias: What do you get?
User reviews by G2
Gorgias
"I love how easy Gladly is for our heroes to use. They can see a customer’s orders pulled right in from Shopify. They can see when their last order was placed. They can cancel an order. The usability as a hero is 100% better with Gladly."
Katrina Donohue
Customer Experience Manager, Rothys
Why Rothy’s switched
Gorgias couldn’t deliver at scale.
Lacks a unified system – siloed voice offering
Insufficient reporting
Complex administration
Customer service as you’ve never seen it before
Explore all the ways Gladly is better than Gorgias.
A single conversation
See a customer's entire conversation history in a single view, no matter what channel they come from.
Customer at the center
Consolidate customer information into one spot.
Answers everywhere
Leverage one knowledge base to publish standardized info across all channels.
The right agent 24/7
Match customers with the best-suited agent to accelerate time-to- resolution.
No duplicate tickets
Reduce ticket volume by 35% with communication consolidation.
Access insights
Understand team performance across agents, channels, and conversations with historic and real-time insights.
"It’s like Apple — you can pick up your iPhone, turn it on, and figure it out. There’s an ease level that Gladly has built in that allows me to do my job and pivot very quickly and efficiently."
Lauren Inman-Semerau
Head of Customer Experience, Rothy's
