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AI-Driven CX Playbook
Discover the essentials needed to shape your CX strategy with AI
Ideas and advice for modern customer service
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7 minute read time
Discover how leading brands are strategically implementing customer service AI to transform CX. Expert insights on AI-human partnerships, metrics evolution, and data optimization.
5 minute read time
6 minute read time
More tips to help you deliver next-level eCommerce customer support experiences.
Take a look at these strategies for using social support commerce to increase your brand’s reach.
Learn about establishing personal connections with customers through social media.
Learn how customer support via Instagram offers an opportunity for gaining brand recognition & new customers.
Providing customer support on social media is crucial for ecommerce brands — here's how to get it done.
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These common forum complaints reveal how many team leaders have pet peeves with customer service platforms.
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When managing a remote customer service team; communication, morale, and engaging with your staff is critical.
Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for
To improve your help center, prioritize search functionality, useful images, and single-sourced content.
2 minute read time
The customer value chain is a concept encompassing all company activities that deliver value to a customer.
Track the qualitative and quantitative CX evolution from powerhouse brands like Nike, Dove, Apple, and more.
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
Create effective questions that gather valuable feedback and reveal customer sentiment.
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Without customer context, it's virtually impossible for brands to intelligently sell to and support customers.
Revisit our favorite moments from Gladly Connect Live 2024 and experience the ultimate CX event.
Users have spoken, and Gladly has yet again been named at the top of the G2 2024 Best Software Awards.
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Learn how Gladly's SOC 2 Type II compliance bolsters CX data security for the brands it serves.
In the latest winter G2 reports, Gladly received 36 No. 1 rankings, five more than the previous season.
Discover how leading brands are strategically implementing customer service AI to transform CX.
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Gladly offers a solution to the customer service crisis, combining AI and live agents to enhance loyalty.
Answer Threads is Gladly’s new AI feature, interacting with customers in a friendly way.
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Tecovas CRO Kim Heidt spoke at GCLive 2024 about how ecommerce brands can enhance personalization.
Here's how businesses can drive CX-driven strategies to build stronger connections with customers.
Louie Gravance shares his timeless CX lessons with Gladly Connect Live 2024 attendees.
Hear how CX leaders at Breeze, Rothy's, and BSN Sports are testing AI use cases across their support teams.
Learn a few of the ways your brand can supercharge support by putting people first.
If your CX system was a person, would it be a frenemy?
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Discover how human, personalized customer support can turn holiday shoppers into loyal, returning customers.
Five common issues that may be holding your service team back from providing a great customer experience.
