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3 minute read time
Gladly is featured in the Constellation ShortList™ for Digital Customer Service and Support — highlighting our role in shaping the future of AI-powered customer support.
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Social media platforms have become a part of businesses all over the world, large and small.
Meet your customers where they are.
More tips to help you deliver next-level eCommerce customer support experiences.
5 minute read time
Take a look at these strategies for using social support commerce to increase your brand’s reach.
Learn how customer support via Instagram offers an opportunity for gaining brand recognition & new customers.
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Chatbots are still in development, but businesses across the digital globe are already reaping its advantages.
Going digital shouldn’t dehumanize your business and hurt its ability to deliver top-tier customer service.
The way we do business has transformed. Here are a few trends to help you refocus your digital strategy.
A quick-but-critical list of practices that can set your brand’s contact center apart.
Learn how you can build customer loyalty for increased revenue.
A survey of 1500+ consumers across the U.S. to understand their behavior in customer service.
A great customer experience is about a lot more than just the sale.
To confront a gap in customer trust, brands must audit how they collect and use customer data.
Track the qualitative and quantitative CX evolution from powerhouse brands like Nike, Dove, Apple, and more.
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
Gladly selected for Constellation Research's 2025 ShortList for Digital Customer Service & Support
Having great people join our team is one of the best news to share.
Every once in awhile you meet someone in your career that stands out above the rest.
We have a belief at Gladly that it's about people first, strategy and everything else second.
2 minute read time
See why Business Insider featured Gladly on a list of top startups in 2016.
We discuss three simple ideas from what US Navy SEALs consider real heroism.
Take stock of your customer contact options, touchpoints, performance measurement, CX tech stack, and more.
Want to measure your customer service performance? Here are the traditional and emerging metrics to track.
Developing strong customer service skills–particularly soft skills– is crucial for long-term revenue growth.
Take our free quiz to evaluate how proactive (or reactive) your current support team behavior and strategy is.
Find the resources you need to guide you in your search for a new platform.
Technical support engineers, are individuals hired to oversee the software and hardware of a company.
Understanding our customers is one of the key tenets of any successful business.
Ready-to-use live chat scripts allow service agents to address questions and issues quickly and consistently.
When optimized, these four strategic and technical factors can be transformative for customer experience.
Customer engagement might be misunderstood, it’s value and importance to an organization is paramount.
When your customer service agents act like customer service heroes, your customers are happy.
Discover five of the ways a channel-independent customer service platform can free your agents work.
