< Gladly Integrations

Swell

Swell is a customizable headless ecommerce platform that supports unique business models and customer experiences. Swell’s goal is to make ecommerce accessible for everyone with a platform suitable for both B2C and B2B models.

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Synchronize your Swell store data with Gladly’s customer service suite through the Lookup Adapter.

Know Your Customer

Pull key customer details from Swell like contact details, lifetime value, and real-time order history into Gladly to empower your agents to handle refunds, cancellations, and view key customer information. With the Swell integration, agents know who the customer is, what they like, and what they bought.

Help Agents Work Faster

Because agents can also see a customer’s order details, including product images, your agents can quickly assist customers when they have product-related questions.

Provide Quicklinks

When agents need more than a snapshot view, they can access the full order details in Swell with just one click from the Gladly Customer Profile.

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