Shopify

Empower your agents to handle refunds, cancellations, and view key customer information from Shopify all within Gladly. With the Shopify integration, agents will be able to know who the customer is, what they like, and what they bought, so they can have radically personal conversation with customers and drive more revenue.

Additionally, Gladly’s AI enhances the experience by automating routine processes like order cancellations and refunds in real time, taking direct action on the customer’s behalf and streamlining resolutions for a faster, error-free customer experience.

Know Your Customer

Pull key customer details from Shopify like lifetime value, buying preferences, and real-time order history into Gladly to give your agents a full view of the customer.

Help Agents Work Faster

Give your agents a true command center for getting work done without having to jump into other systems to update customer information, issue discount codes, cancel orders, and refund orders.

Time-Saving Automation

Let AI handle repetitive tasks like cancellations and refunds, seamlessly processing these actions without agent involvement. This lets agents spend more time on tasks that truly require their expertise, enabling them to deliver exceptional customer experiences.

Quick and Easy Setup

Your teams can get up and running in days, instead of weeks with an out-of-the-box integration built by Gladly that requires no technical resources from your team.

Provide Quick Links

When agents need more than a snapshot view, they can access the full order details in Shopify in just one click from the Gladly customer profile.

Support Multiple Instances

Have multiple Shopify instances for different regions? Whether your customer shops on your US site or your Singapore one, your agents will be able to see the full picture of your global customer, all in one profile.

How To Get Started?

This integration is built out-of-the-box by Gladly. If you’re using Shopify, we’ll turn it on for you when you launch or upon request.