Recharge

With the Recharge integration, agents can seamlessly manage subscription inquiries within Gladly. AI enhances the experience by retrieving and displaying subscription details, providing real-time updates, and making changes — all without agent intervention.

Rich context

Equip agents with detailed customer, subscription, and product information within Gladly, allowing them to handle subscription-related questions confidently — no tool switching required.

Effortless Action

Boost team efficiency by allowing agents to cancel, reactivate, or refund subscriptions directly within Gladly.

Intelligent automation

Set rules to automatically route messages, prioritize inquiries, and personalize service based on customers' total or active subscriptions in Recharge.

Increased agent productivity

Automate routine return and exchange requests, freeing agents to focus on more complex, high-impact tasks.

Faster customer resolutions

Guide customers to self-service options for returns or exchanges, ensuring quick, seamless resolutions.

Enhanced customer experience

Empower customers to resolve their inquiries independently, reducing wait times and improving satisfaction.