< Gladly Integrations

Playvox Workforce Management (WFM)

Playvox WFM is built for the proliferation of digital channels common in today’s contact centers. Create exceptional experiences with real-time visibility into your business. Improve agent productivity and customer experience across voice and digital channels with an AI-driven solution.

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With Playvox WFM integrated with Gladly you can create AI-driven forecasts, effortlessly understand long-term resourcing needs, automatically assign agents to shifts based on demand, and leverage real-time data to gain insights into key measures like productivity,
adherence, occupancy, service levels, and more.

How To Get Started?

This integration is built out-of-the-box in partnership between Gladly and Playvox. If
you are interested in the Playvox WFM integration, reach out and let us know.

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