Loop
Loop is a return management app that makes returns stress-free for agents and shoppers alike.
Get StartedWith Gladly’s Loop app, your team gains a complete view of customer returns, exchanges, and shipping statuses, making it easy to resolve issues quickly and efficiently.
Gladly’s AI can also directly interact with customers when they reach out about returning or exchanging their items. By seamlessly guiding them to Loop Returns via a personalized link, customers can quickly complete their desired actions independently—without requiring agent assistance. This ensures a fast, effortless experience for both customers and your team.
Quick Access to Recent Past Returns
View a snapshot of the ten most recent returns, including order numbers and statuses.
Richer Context for Better Customer Interactions
See details on the returned item, the exchanged item, pricing, shipping statuses, and more.
Increased Agent Productivity
Frees agents to focus on complex, high-impact tasks by automating routine return and exchange requests.
Faster Customer Resolutions
Guides customers to a direct link for returns or exchanges, ensuring quick and seamless service without delays.
Enhanced Customer Experience
Empowers customers to resolve their issues independently, reducing wait times and boosting satisfaction.
Do More, Faster
One-click access to the relevant Loop Returns pages enables you to process returns, create shipping labels, and add notes in seconds.
