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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience.
With the Calabrio integration, you can automatically pull Gladly’s agent-level performance data into your coaching and QA programs to scale your service team more effectively.
How To Get Started?
This integration is currently being built out-of-the-box in partnership between Gladly and Calabrio Teleopti WFM. If you are interested in learning more about what is coming please reach out and let us know.
