BigCommerce

BigCommerce is an eCommerce platform that enables merchants to build & manage storefronts and sell products on multiple Channels (e.g., via a native POS system) to B2B and D2C Customers. Their mission is to help merchants sell more at every growth stage, from small startups to mid-market businesses, to large enterprises. As a leading Open SaaS solution, BigCommerce empowers merchants to build, innovate and grow their businesses online.

Get Started

Empower your team to handle refunds, cancellations, and access key customer information from BigCommerce—all within Gladly. With the BigCommerce integration, your team gains instant visibility into who the customer is, their preferences, and purchase history, enabling them to deliver a personalized experience within seconds.

Gladly’s AI takes it a step further by directly interacting with customers to resolve their issues, automating routine tasks like order cancellations and refunds in real time. By taking action on the customer’s behalf, AI ensures faster, error-free resolutions, reducing the need for agent involvement and creating a seamless, efficient experience for both customers and your team.

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Benefits

Know Your Customer

Pull Customer details from BigCommerce and link them to their Customer Profile in Gladly. This includes information like their name, address, and contact details.

Help Agents Work Faster

Because Agents can see a Customer's order details which include product images, Agents can quickly assist Customers and process order requests like refunds, cancellations, or provide discounts.

Quick and Easy Setup

With BigCommerce's out-of-the-box integration with Gladly, your team can get up and running in a matter of days without the need for technical resources.

Time-Saving Automation

AI reduces the workload for your team by automating routine tasks like order cancellations and refunds, freeing up time for more complex and high-value activities.

Instant Resolutions

Leverage AI to provide immediate answers and actions, ensuring customer issues are resolved quickly without delays.

How To Get Started?

The BigCommerce integration is built and maintained by Gladly. Click here for more information on how to set up the BigCommerce integration.