< Gladly Integrations

AgentsOnly

Agents Only offers a new model for building CX teams by integrating humans with software and AI. Leveraging a global talent pool of over 20,000 agents, they achieve a perfect synergy between technology and human expertise through a modern CX platform. This approach ensures cutting-edge, personalized solutions that deliver exceptional customer experiences tailored to diverse needs and preferences.

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Streamline your customer support with Agents Only and connect your customers to motivated agents incentivized to deliver exceptional service. By leveraging this platform, you can significantly reduce overhead labor and resource costs; plus, this all-in-one CX solution, powered by AI, allows reinvestment into boosting agent productivity and performance.

The Agents Only integration utilizes the rich data feed from Gladly to provide:

  • Real time data analysis for contact feedback
  • Coaching for performance improvements
  • Simple agent profile synchronization
  • Schedule adherence calculation
  • Insights and trends

Strikes the right balance between technology and talent

Agents Only offers an ideal blend of technology and human expertise by leveraging a global network of over 20,000 agents through a contemporary CX platform. This fusion guarantees that their solutions are not only innovative but also tailored, providing outstanding customer experiences that cater to various needs and preferences.

Combines AI with a worldwide network of top talent

The Agents Only platform effortlessly incorporates AI throughout the customer journey, optimizing operations and reducing management layers, providing a cutting-edge solution to elevate customer interactions.

All-in-one CX software platform

Agents Only takes a software-first approach to drive efficiency and boost margins. It offers end-to-end agent management, from onboarding to scheduling, with AI-generated insights, self-paced coaching, gamification, and seamless third-party integrations.

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