Gladly Apps and Integrations

Seamlessly connect with leading platforms across ecommerce, subscriptions, and order management systems to streamline your workflows, increase agent productivity, and deliver memorable customer experiences.

Check out our ready-to-install apps below, or discover how you can easily build custom integrations that enhance your Gladly experience with App Platform.

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Assembled Workforce Management

Smarter staffing and new visibility into support operations.

MaestroQA

Identify issues, coach agents, and measure impact.

Medallia

Get customer feedback to increase customer satisfaction

Playvox Workforce Management (WFM)

Make smarter staffing decisions with Gladly data

Simplesat

Send CSAT, CES, NPS and 5-stars surveys.

Ada Support Inc.

Live-chat handoff from AI chatbot to agents

AgentsOnly

Transforming CX with AI & 20,000 top agents

AWS EventBridge

Design rules and custom workflows for the real-time routing of your data

Big Commerce

Pull customer and purchase history details

Calabrio

Evaluate and improve agent performance

Corso

Manage shipping, returns and warranty claims all within your Gladly workflow.

Delighted

Pull in customer product feedback

Fivetran

The automated data movement platform

Flip

Flip your phone channel into a modern Voice experience. Squash support issues. Wow your customers.

Formspree

Send form submissions directly to Gladly

Formstack

Brand forms and route them directly to Gladly

HighTouch

Sync data from your warehouse to Gladly

HiOperator

Scalable. US-based. Effortless Customer Service.

Idiomatic

Customer intelligence software.

Klaviyo

Control marketing engagement based on the customer experience

KODIF.ai

Conversational AI, Workflow Automation, and Co-pilot

Linc

Customer experience automation solutions

Loop

Seamlessly view and resolve customer returns with Gladly’s pre-built Loop integration

Magento

Pull customer and purchase history details

Medallia Agent Connect

Get customer feedback to increase customer satisfaction

Messenger

Support customers via Facebook Messenger

Netomi

Truly intelligent multichannel AI that auto-resolves customer inquiries

Ordergroove

An Effortless Subscription Experience

Qualtrics

Capture in-the-moment customer insights.

Recharge

Simplify subscription management

ReturnLogic

Returns management and operations for scaling eCommerce brands.

ScreenMeet

Cobrowse, screen share, video chat and remote support

Segment – Source

Send valuable customer data

SentiSum

Analyze tickets for customer sentiment trends

Shipped Suite

Streamline the shipment issue resolution process

Shopify

Pull customer and purchase history details

Siena

Empathic AI customer service that's almost human

Simplr

Scale support with always-on agents

Smile.io

Build lasting customer relationships with loyalty info right in Gladly

Spree Commerce

Pull customer and order history details.

SupporTrends

Automatic customer insights and actions

Swell

Build, sell and scale your way

TurnTo

See product reviews submitted by your customers

Become a Partner

The Gladly Partner Program empowers professionals focused on enhancing customer engagement.

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Explore App Platform

Don't see what you need? Building custom integrations on Gladly is easier than ever with App Platform.

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Contact Support

Can't find the answer to your questions? No problem, we're here to help.

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