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Help center | Gladly
Help Center
Commonly asked questions
Get to know Gladly
What is Gladly?
What brands use Gladly today?
What is "radically personal customer service?"
How do I schedule a live demo?
Product basics
What communication channels does Gladly support?
Why doesn't Gladly use tickets or case numbers?
Why are Conversations better?
What self-service features does Gladly offer?
What are the benefits of using chat?
Can we still use own Voice service on Gladly?
Can we accept payment information through Gladly?
Value proposition
How can Gladly help us save money in operational costs?
How can Gladly's self-service features help us reduce support costs?
How can Gladly Voice help save on Total Cost of Ownership?
Can Gladly make our support operations more efficient?
Gladly promotes a "radically personal" service. Will personalization mean longer support times?
Gladly services
Does Gladly offer Professional Services?
Can I set up the Gladly application myself?
What will Professional Services do for us?
What type of technical support is available from Gladly?
How do I contact Gladly Support?
Is there a help and documentation website?
How long does it take to implement Gladly?
Integrations
Can we develop our own tools/integration on top of Gladly?
Can we integrate existing tools we use with Gladly?
What other platforms do Gladly integrate with?
Where can I find Gladly's API information?
Why am I receiving calls from unusual numbers?