See why brands prefer Gladly over Gorgias

You get what you pay for. More tickets means higher costs on Gorgias.

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Join these Gladly brands who made the switch from Gorgias

Here’s what you get when you switch from Gorgias to Gladly

Explore key advantages of Gladly over Gorgias and why brands prefer Gladly.

People, not tickets

Good ticket service isn't good customer service. Gladly helps you nurture relationships with customers, so they feel like people, not tickets.

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Immediately recognize a customer.

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See their preferences and conversation history.

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Know their intent without ever needing to ask, "what's your order number?"

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Avoid ticket duplication.

Personalized conversations across all channels

Gladly includes all channels, including robust voice and SMS - built in. We blend full-channel support with a customer-at-the-center approach for an experience agents love.

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Remove ticket silos and help agents focus.

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Say goodbye to searching and merging tickets.

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Get a complete view of your customer's conversation history.

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All channels in one place.

Turns service teams into sellers

Customer service teams know what customers want–and can help them get it. With Gladly, make personalized recommendations and convert customers with high purchase intent.

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Customer data, like LTV and past purchases.

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Payment processing over chat nets more sales.

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PCI compliance, for online sales with peace of mind.

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Drive revenue.

The preferred tool to scale service

Brands who switch from Gorgias can scale up. With intentional support for teams of 10+ agents, we eliminate outages and long loading times that block teams from doing their job.

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Available and reliable, even during peak periods.

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Pricing that scales with you, not your ticket volume.

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24/7 support whenever you need help.

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Support that scales as you go.

Gladly turns customer service cost centers into profit centers

Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.
Sustainable hair and skincare brand, Davines, saw the following results:

Improvement of

75%

in response times

Increase of

60%

in return customer rate

Meets customers on up to

5

channels of their choice

The reviews are in


User reviews provided by G2 Crowd

Star Rating

Ease-of-use

9.5

9.2

Quality of support

9.4

9.2

Ease of setup

9.2

8.9

Integrations

9.5

8.7

Customer profiles

9.4

8.7

Star Rating

Ease-of-use

9.5

Quality of support

9.4

Ease of setup

9.2

Integrations

9.5

Customer profiles

9.4

Gorgias

Star Rating

Ease-of-use

9.2

Quality of support

9.2

Ease of setup

8.9

Integrations

8.7

Customer profiles

8.7

I love how easy Gladly is for our heroes to use. They can see a customer’s orders pulled right in from Shopify. They can see when their last order was placed. They can cancel an order. The usability as a hero is 100% better with Gladly.

Katrina Donohue
Customer Experience Manager
Rothys

Why Rothy’s switched

Gorgias couldn’t deliver at scale.

  • xLacks a unified system – siloed voice offering
  • xInsufficient reporting
  • xComplex administration

Read the full story

Customer service as you’ve never seen it before

Explore all the ways Gladly is better than Gorgias.

See Gladly in action

No tickets or cases

Know who your customer is within the first 5 seconds, agents can provide service that keeps them coming back for life.

A single conversation

See a customer's entire conversation history in a single view, no matter what channel they come from.

The right agent

Match customers with the best-suited agent to accelerate time-to- resolution.

Answers everywhere

Leverage one knowledge base to publish standardized information across all channels.

Access insights

Understand team performance across agents, channels, and conversations with historic and real-time insights.

Customer-centric tasks

Keep every interaction tied to the customer under a single communication thread.

See Gladly in action

Make service your business with Gladly.

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