Gladly Connect Live 2022 on demand

Explore what it means to deliver radically personal customer service. Watch the on-demand sessions below to gain practical insights, hear winning CX strategies, and learn how to make lifelong loyal customers.

The future of customer service is radically personal

Today, customers expect more personal service. To succeed, companies must focus on loyalty –– creating connection with every great experience, and transforming agents into Service Heroes of your brand. Join Gladly's Chief Executive Officer, Joseph Ansanelli, to learn about the future of radically personal service that puts people at the center of customer experience.

Reinventing "heritage of service" for the 21st century

Hear from the brand that is synonymous with providing great service. Jim Gallagher, Vice President, Customer Care & Fraud at Nordstrom, shares how they have evolved with the ever-changing retail landscape and customer expectations to continue to provide legendary service to their customers.

Driving natural sales: Shifting away from a cost center

VP of Customer Care and PMO Kate Showalter believes that if you provide great service, sales will naturally come. Learn how the popular retailer evolved its Customer Service department to drive additional revenue from its Customer Care department.

Helping customers help themselves

Jason Faria, Vice President of Customer Experience at V Shred shares best practices for expanding self-service. Hear the story of his journey of creating an entire customer service team in-house to maximize efficiency.

Meeting customers where they are

Logan Rose, Manager of Customer Advocacy at Framebridge, shares how its support team creates customer conversations with a multi-channel approach. Learn how automation can enable more personable service.

Matching for faster resolution

Danny Cox, Vice President of Guest Services at Breeze Airways, shares how they prioritize customers based on real-time needs. Learn how they are equipping their service heroes to transform customer service in the airline industry.