Gladly Connect Virtual 2025
On May 28, 2025, the leading AI customer service conference streams directly to you.
Better together: When humans and AI click
After our successful Nashville event, Gladly Connect Virtual comes to you. Join us to discover:
AI strategies your team and customers will embrace
Revenue models that transform service into a growth engine
Success stories from brands that abandoned the ticket-first mindset
Real examples of seamless AI-to-human handoffs
Cross-industry approaches for unique service challenges
Why attend Gladly Connect Virtual 2025?
See the future in action
Discover how leading brands balance AI and human strengths to create experiences customers love.
Get practical AI guidance
Walk away with clear frameworks for implementing AI without creating customer friction or team resistance.
AI-powered growth strategies
Learn advanced optimization techniques that transform service interactions into measurable business results.
Who attends Gladly Connect Virtual?
Customer service experts
Forward-thinking customer service leaders at top brands who are transforming customer experiences and reshaping what’s possible with AI
Gladly customers
Companies using Gladly who are hungry for fresh insights, best practices, and winning strategies from peers at the forefront of CX
Retail and travel leaders
Industry pioneers revealing strategies that drive exceptional customer service outcomes
A glimpse of what's to come
Our one-day virtual event explores three powerful principles changing customer service, backed by real-world success stories:
Better together
Discover how leading brands use AI to handle routine tasks while teams focus on building relationships. See real examples of AI and humans working together, each playing to their strengths to create exceptional experiences.
Building lasting relationships
Learn how innovative companies build continuous customer relationships that improve over time. See how to create seamless handoffs that build trust and deliver those "they remember me!" moments that customers love.
The right touch at the right time
Get a practical blueprint for deciding what AI should handle and what should stay with your team. Learn how to create clear handoff points that turn fragmented journeys into cohesive experiences customers rave about.
Plus: Real results, real stories
Hear directly from companies like yours about their journeys—challenges faced, solutions found, and measurable impact on satisfaction and revenue.
Discover how leaders are shaping the future of AI and CX
Secure your virtual spot