Powered by AI to empower your business
Gladly is the only customer service solution that brings together the best of AI and people to deliver radically personal, always-on service across all support channels.
Turns out you can have it all without spending a fortune
Gladly’s Customer Service Platform blends AI, human expertise, and customer data to deliver personalized experiences at scale.
Channels
All channels included in a single, lifelong conversation
Chat
Chat with customers directly on your website
Voice
Personal and hassle-free call support natively built-in
Self-service
24/7 AI resolutions or assistance
IVR
Fully integrated IVR, personalized to customers
Manage all emails in a single thread
Social media
Engage seamlessly across your social platforms
Text
Natively built-in to meet customers on the go
In-app chat
In-app chat support for your mobile experience
Capabilities
Natively built-in capabilities to deliver exceptional experiences
Customer Profile
Arm teams with a detailed view of customers – not ticket numbers
Conversation Timeline
Arm teams with a detailed view of customers – not ticket numbers
People Match®
Route customers efficiently based on status, situation, or needs
Payments
Capture revenue with secure payments across channels
Knowledge base
Capture revenue with secure payments across channels
Insights
Dive into real-time channel insights, all in one place
Integrations
Build a support world that works for your organization
Task management
Solve issues seamlessly, from warehouse to front office
Workforce management
Solve issues seamlessly, from warehouse to front office
Answer Threads
Create AI-driven conversations that feel natural and engaging
Quality assurance insights
Gain insights, coach confidently, and deliver great experiences.
Real-time CSAT feedback
Instant CSAT insights help see what works, improve fast, and enrich every experience.
"I love how easy Gladly is for our Heroes to use. They can see a customer’s orders, they can see when their last order was placed, or they can cancel an order. The usability as a Hero is 100% better with Gladly."
Katrina Donahue
CX Manager, Rothy's
"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."
Danny Cox
VP Guest Experience, Breeze Airways
"With our previous platform, we would have to go digging. In previous platforms, a situation would be 10-13 cases and would take up to 45 minutes. In moving to Gladly, it takes 2-4 minutes - all they have to do is scroll up."
Jason Faria
Vice President of Customer Experience, V Shred
Enterprise Grade Security. SOC 2®
Opt for Gladly, the leading customer service platform designed for scalability.