Customer service AI
Customers feel known and agents are more empowered in their roles with Gladly’s customer service AI.
Accelerate your path to irrational customer loyalty
Gladly’s AI acts as an extension of your team, with full knowledge of both your brand and your customers. It knows where to find answers, when and how to take action, and when to ask for help, resulting in faster support resolutions, lower handle times, and more efficient customer service agents.
Gladly’s AI shifts the tone of automated support from deflection to delight, unlocking meaningful, personal service experiences that drive irrational loyalty.
Deliver faster, more efficient resolutions
Gladly’s AI enables both customers and agents from start to finish, powering effective and personal service experiences across all support channels.
Pre-trained AI models
Gladly’s AI comes pre-trained with out-of-the-box, industry-specific models to detect intent and provide conversational responses guided by your brand’s tone and voice.
AI-powered Q&A
Automate responses to customer inquiries using generative AI powered by knowledge base content, ensuring replies that are quick, accurate, and on brand.
Powerful actions
Our AI-powered Customer Service Platform fully automates and resolves common customer requests via actions like process return, issue refund, cancel order, and more.
AI-powered support with a human touch
Radically personal customer service, at scale
Discover how leading brands are finding success with our customer service AI.
Gladly helped Allbirds automate top contact reasons, freeing up support heroes and boosting team productivity.
resolution rate
With Gladly, Nordstrom was able to quickly reduce wrap-up time, minimize language barriers, and deliver more empathetic customer experiences.
reduction in wrap-up time
Check out these helpful resources
From theory to practice — AI adoption across real business scenarios
Learn why leaders at BSN Sports, Breeze Airways, and Rothy’s embraced AI on their CX teams.
The Road to AI — Evolving and Learning With Industry Leaders
CX experts from Victoria Beckham Beauty, Caraway Home, and Birdies share their experiences with AI.
Reducing Customer Service Costs With AI
AI isn’t just an efficiency tool. It can also be a cost-saving method, freeing up agents from menial tasks, and more.