AI-Driven CX Playbook:
Your Guide to Getting Ahead in Customer Service

From Theory to Practice — AI Adoption Across Real Business Scenarios

Hear practical strategies and personal experiences from CX leaders at Rothy's, Breeze Airways, and BSN Sports. Learn what prompted their entry into the world of AI, how they approached it within their organizations, and how they've been applying it across their teams.

The Benefits and Use Cases of AI

These resources will guide you in determining if your business is ready for AI, building an effective AI roadmap, and leveraging AI alongside agents. Learn how to seamlessly integrate AI into your operations, enhance efficiency, and improve customer satisfaction.

Leverage the Power of AI for Happier Customers

Use this workbook to guide your AI journey and enhance your workflow. Includes an AI readiness checklist & tips to build an AI roadmap.

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AI vs. CX Agents — When Human Touch Is a Must-Have

AI and human agents together deliver optimal results. By knowing when to use each, CX leaders can craft effective strategies for any scenario.

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Guide to Using AI for Better Customer Interactions

Let’s look at how the most celebrated brands in the CX space have succeeded in using AI for better customer interactions.

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AI Readiness Checklist

Use this checklist to help determine if your organization is prepared for AI implementation.

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Behavioral Theories of Brand Loyalty

Before diving into artificial intelligence (AI), it's crucial to recognize that customer loyalty should be your ultimate business goal. AI can offer numerous benefits, but its true value is realized only when it enhances and fosters long-term customer loyalty.

AI for Modern Customer Service Teams

In this course, you will learn how AI works and its impact on the world. We’ll explore AI applications, debunk myths, and examine personalization in customer service. Finally, we'll discuss using AI in customer service and its benefits for you and your customers.

Interested in seeing AI and CX in action?

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