Consolidate your technology stack
Future proof your technology and lower your total cost of ownership with an all-in-one, cross-channel, customer service platform.
Every channel you need
All channels, from voice to modern messaging, are natively built in. Replace the complexity and costs of 3rd party channels and give your service heroes one seamless customer communication platform.
Eliminated up to 5 third-party channel providers after switching to Gladly
All-in-one platform
One license that includes all the channels and features you need to run a modern contact center - no cost to upgrade, no markups on telephony fees, and you only pay for what you use.
40% decrease in costs by consolidating your technology stack
Deploy in weeks
Quickly get up and running with a 100% cloud-based solution that has no hardware requirements and low effort required from your IT team.
2 days on average for a service hero to get fully trained
How else can we help?
Future proof your technology and lower your total cost of ownership by using an all-in-one, cross-channel, customer service platform.
Get up and running fast
Get service heroes live and working in weeks, not months. With minimal effort from IT and a modern UI, you can quickly service your support team and drastically cut back on implementation times.
Empower a remote team
A fully cloud-based software solution with voice included. Reduce the need and costs of additional hardware while also making service heroes productive in any work environment.
Drop total cost of ownership
Reduce your technology costs by consolidating your siloed channels into a single platform. Voice is built-in and included with zero hidden telephony fees, so you can get rid of your costly telephone hardware. Budget with clarity by paying only for service heroes who interact with customers.
Scale seamlessly with more channels
Upgrade or add channels at no extra cost. Improve your team’s ability to meet your customers on their preferred channels and introduce more self-service options as your business grows or during key peak seasons.
"With all the customer context and conversation history at their fingertips, our agents are able to manage 25% more inbound conversations"
JOANN
What’s your CX maturity?
In less than five minutes, evaluate your performance across four vital areas of customer experience and get practical tips you can apply today.