Hi, we're Gladly
What is Gladly?
For customer-obsessed brands, Gladly’s AI-powered customer service platform enables AI and people to work seamlessly together to deliver radically personal service. Unlike legacy ticket-based products or stand-alone chatbots, only Gladly combines rich customer data with an understanding of your brand, and acts to engage customers 24/7 with both AI and support teams to put customers back at the center of customer service.
Our purpose, vision, and mission
Today, service no longer seems to be about customers. Instead of focusing on people, support solutions are oriented around tickets and systems that aim for deflection in the name of efficiency and cost savings. We’re on a mission to change that.
Gladly believes in a happier world where customers are back at the center of customer service. To make this vision a reality, we’ve set out to be the platform that brings together the best of people and AI to help customer-obsessed brands create irrational loyalty and deliver radically personal service.
Gladly leadership team
Joseph Ansanelli
CEO and Co-Founder
Charlie Besecker
President
Matt Baker
VP of Engineering
Jodi Cerretani
VP of Marketing
Andy D'Amato
Chief Revenue Officer
Emilio Di Zazzo
VP of North America Enterprise Sales
Michael Hicks
VP of Product
Todd Rakow
Chief Financial Officer
Eliza Wiraatmadja
VP of Customer Success
Backed by visionary investors
Creating loyalty through customer service for the world’s most loved brands
