< Customer Service Resources

Boosting CX Profits

Turn your cost center into a revenue generator. Dive into actionable strategies, industry reports, and cutting-edge tools built to enhance customer experiences and drive revenue growth.

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What’s Your CX Maturity?

See how you compare to your peers and get practical tips you can implement now.

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Customer Service Guide to Revenue Generation

Turn your customer service department from a cost center into a revenue generator.

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Win the Final Rose: Essential CX Traits to Capture Customer Loyalty

Dive into exclusive first-party research and performance benchmarks on contact volume, channel mix, KPIs, and beyond.

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Scaling Your Customer Service Center For High Growth in Ecommerce

Transform your customer service center into a revenue-driving cornerstone with this comprehensive guidebook.

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Customer Service Guide to Revenue Generation

Turn your customer service department from a cost center into a revenue generator.

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A Step-by-Step Guide to Getting Buy-In and Driving Change for CX Leaders

CX solutions are major investments that often require interdepartmental buy-in. Here’s how to achieve it.

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45 Ecommerce Stats for Accelerated Digital Transformation

45 ecommerce stats you need to know to grow your business

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2020 CX Efficiency Trends Report

Find out what's driving, and impeding, efficiency in your contact center today.

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State of the Contact Center

Create benchmarks against your peers, and transform your contact center performance.

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The Retail Rebirth: Driving More Revenue in the Retail Economy

Discover what's on the horizon for the next retail revolution.

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2020 Customer Expectations Report: Experiences That Drive Revenue

Turn your contact center from a cost center into a revenue and loyalty generator.

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