Introducing Sidekick on Voice: Transforming Customer Experience With AI-Powered Voice Support

Sidekick, the AI-powered core of the Gladly platform, has redefined digital support for both customers and agents — delivering quick, accurate resolutions by automating inquiries and executing actions across chat and messaging channels.

Now, this same intelligent, action-oriented AI is expanding to voice, eliminating traditional trade-offs between efficiency and personalization. While businesses previously had to choose between reducing wait times with impersonal automation or providing quality experiences with costly live support, Sidekick on Voice combines AI’s speed with the tailored experience customers expect, seamlessly escalating to human agents only when needed.

Frictionless Customer Experiences on Voice

Customers call when it matters most. Sidekick on Voice delivers instant, personalized support powered by generative AI and deep customer insights. From answering questions about order status to processing returns, modifying bookings, updating accounts, and more, Sidekick handles these specific customer needs — delivering natural interactions without the frustration of long hold times or robotic conversations.

Why Sidekick on Voice Is a Game Changer

Instant support, zero hold times

Long waits frustrate customers. Sidekick handles calls efficiently, resolving issues instantly — freeing your agents to focus on high-value interactions that need human expertise.

AI-powered conversations that feel human

Forget clunky, robotic voice systems. Sidekick listens, adapts, and keeps conversations flowing naturally — handling interruptions, filtering out background noise, and delivering responses that feel like talking to a person.

From answers to actions

Why just inform when you can resolve? Sidekick goes beyond answering questions; it takes action. Whether processing refunds or confirming reservations, it ensures customers get what they need — fast.

Quick follow-up via SMS

Sidekick keeps customers informed, even after the call ends. It can send order tracking links, confirmations, or follow-up messages via SMS, allowing customers to stay in the loop.

Context-rich agent handoff

When a human touch is needed, Sidekick escalates calls to live agents with full context, eliminating repetition for customers and empowering agents to resolve issues faster.

Powering Voice Support With Customer-First Intelligence

Our voice solution brings a radically personal approach to phone interactions:

• 24/7 availability – Provide consistent, high-quality service around the clock without added staffing costs
• Personalized interactions – Sidekick recognizes returning customers and accesses their full history for context-aware conversations
• Brand-aligned communication – Every response matches your brand’s tone and values
  Future-ready – Our modular AI architecture adapts to emerging voice technologies, keeping your support ahead of the curve

Real Impact for Your Business

With Sidekick on Voice, you can:

• Eliminate hold times, even during peak hours.
• Increase resolution rates with AI that takes action, not just provides information.
• Reduce operational costs while improving customer satisfaction.
• Scale voice support without sacrificing efficiency.
• Improve agent job satisfaction by eliminating repetitive tasks.
• Reduce agent burnout through more meaningful customer interactions.

Join our early access program and see how Sidekick on Voice can transform your customer experience. Reach out to our team to learn more.

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