Gladly Earns Recognition in G2’s 2025 Best Software Awards

Today marks a significant milestone for Gladly as we celebrate our fourth consecutive year of inclusion in G2’s Best Software Awards. We’ve been named a top performer in their 2025 awards, ranking in the top 4% of all products in the Customer Service Products category. This achievement carries special weight as G2, the world’s largest software marketplace, reaches over 100 million software buyers annually and bases these prestigious awards on authentic reviews from real users.

For our team, this achievement represents something more meaningful than an award — it demonstrates how Gladly’s commitment to serving customer service professionals resonates in the real world. Our platform, explicitly designed to address the unique needs of customer service teams, has earned validation from the professionals who rely on it every day.

Award-Winning Performance: G2 Winter 2025 Results

The G2 Winter 2025 results showcase our industry excellence with 31 #1 rankings across 227 reports. These rankings matter because they come directly from Gladly users themselves. Each top position represents authentic feedback from customer service professionals sharing their real success stories — no marketing spin, just honest input that helps us build tools that genuinely work in customer service environments.

From AI innovation to core service capabilities, here’s where we shine:

Leading in Help Desk

• #1 in Mid-Market Usability

Leading in Customer Self-Service

• #1 in Usability Index
• #1 in Results Index
• #1 in Mid-Market Implementation, Results, and Usability

Excellence in Live Chat and Conversational Support

• #1 in Mid-Market Results for Live Chat
• #1 in Mid-Market Implementation for Live Chat
• #1 in Conversational Support for Implementation, Usability, and Relationship

Dominance in AI and Automation

• #1 in all AI Agents indexes: Results, Usability, Implementation, and Relationship
• #1 in Customer Service Automation across Implementation, Usability, and Mid-Market Relationship

The Voice of Our Customers

While rankings and statistics tell part of our story, the true measure of our impact comes directly from the customer service professionals who rely on Gladly daily. Their authentic experiences and feedback not only earned us this recognition but continue to shape the future of our platform.

Here’s what our users are saying on G2:

Real Results: Customer Success Stories

From scalable service blueprints to empowering agents and elevating service levels, our success stories span across leading brands in retail, travel, and beyond. Industry leaders like Breeze Airways, Deckers Brands, and Rothy’s trust Gladly to deliver exceptional customer experiences.

Explore our customer stories to learn how innovative brands are using Gladly to make advanced customer service technology both accessible and effective.

Setting New Standards in Customer Service

Being named a G2 leader reinforces our vision of AI-powered, radically personal customer service. While AI continues to transform the industry, our commitment remains clear: developing innovative solutions that enhance human connection rather than replace it. Our focus is on empowering brands with AI technology that makes customer service more efficient, meaningful, and truly personal.

Ready to see what award-winning customer service tools can do for your team? Learn more about how Gladly can help your team deliver radically personal customer service.

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