Gladly AI: New integrations for seamless, powerful customer service

At Gladly, we believe in delivering radically personal service, and that means empowering businesses with the right tools to create seamless customer experiences. Today, we’re excited to announce new and smarter, more powerful integrations with Shopify, BigCommerce, ShipHero, Loop, Recurly, and Recharge – bringing even greater efficiency, automation, and AI-driven support to your customer service team.

What these integrations mean for you

With these integrations, Gladly AI can now:

• Automate routine tasks – AI handles order tracking, refunds, cancellations, returns, and subscription changes, allowing agents to focus on more complex customer needs.

• Deliver instant resolutions – Customers get the answers they need, when they need them, without the need to wait on an agent.

• Increase team productivity – By reducing the number of repetitive tasks, customer support teams can operate more efficiently.

• Enhance customer satisfaction – Faster, AI-driven support means fewer escalations, happier customers, and greater customer loyalty.

Let’s dive into what each of these integrations brings to the table.

Shopify: AI-powered order management

With Shopify Plus, Gladly’s AI now automates order cancellations, refunds, and issue resolutions in real time. By reducing agent involvement in routine tasks, businesses can ensure faster, more accurate resolutions while improving compliance with pre-defined refund and cancellation policies.

BigCommerce: personalized customer interactions

The BigCommerce integration empowers businesses with real-time access to order history and customer data. These new features enable teams to handle refunds and cancellations directly within Gladly. With AI-driven automation, customers receive instant solutions, reducing wait times and optimizing support team efficiency.

ShipHero: real-time shipping and tracking updates

Handling “Where is my order?” (WISMO) inquiries just got easier! The ShipHero integration allows Gladly AI to retrieve live shipping and tracking details. Now, you can ensure your customers get accurate updates without needing to contact one of your busy agents. This not only reduces support ticket volume, but also provides a frictionless post-purchase experience.

Loop: hassle-free returns and exchanges

Returns and exchanges can be a major pain point for businesses. With Loop, customers can initiate a return or exchange in just a few clicks through a direct AI-assisted link—no need to contact an agent. This activates faster resolutions for your company, improved agent productivity, and an overall better experience for customers.

Recurly: seamless subscription management

Subscription-based businesses can now offer frictionless self-service options with Gladly’s integration with Recurly. Customers can access detailed subscription information, make updates, cancel subscriptions, or adjust preferences—all without contacting support. By automating these processes, businesses free up agents for high-value interactions while improving customer retention.

Recharge: AI-powered subscription automation

Managing customer subscriptions has never been easier. With the Recharge integration, Gladly AI can retrieve real-time subscription details and process changes like cancellations, modifications, and updates instantly. This not only reduces agent workload but also ensures a smoother, more efficient experience for customers managing their subscriptions.

The future of AI-driven customer service

These integrations reflect our commitment to putting the customer at the center of every service experience. By leveraging AI to automate and streamline key processes, businesses not only drive efficiency, but also build long-term customer loyalty.

A huge shoutout to our engineering teams and partners for making these advancements possible! Stay tuned for more innovations as we continue to push the boundaries of AI-driven customer service.

Ready to take your customer service to the next level? Explore these integrations and discover how Gladly AI can transform your support operations today!

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