Tips, tricks, and best practices to elevate your ecommerce customer service.
Delve into the most prevalent AI misconceptions and truths shaping modern ecommerce customer service teams.
These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.
Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for
The customer value chain, a concept that encompasses all company activities that deliver value to a customer, is key to holistic business health.
The best way to get ahead of the holiday rush? Help your customers to help themselves–with self-service. Here’s how to implement it well before Black Friday.
Automation unleashes internal efficiency by handling spikes in volume, keeping tasks on track, and more.
See key customer service insights from Gladly Connect 2022.
Don’t overlook the impact of marketplace cleanliness, organized sales channels, and powerful customer loyalty.
In this guide for growing ecommerce brands, Gladly compares Shopify vs. Etsy in price, features and scalability.
To increase ecommerce revenue, look no further than your own contact center. Use these 3 strategies from Gladly to unlock their earning potential.
Learn how Ulta Beauty weathers retail closures through the pandemic, continues to remain customer-focused during an accelerated shift to digital, and more.
