Customer Service

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Featured Blog

6 minute read

CX Sentiment Analysis: Artificial Intelligence Meets Emotional Intelligence

Discover how AI in sentiment analysis is changing customer experience for the better.

Radically Personal Conversation — Is Your CX Platform Ready for the Future of Customer Service?

In this Radically Personal Conversation, two experienced CX leaders share insights on the top 3 things every modern support platform should have and more.

CX leader on her laptop learning when to use AI vs customer service agents

February 22, 2024

AI vs. Customer Service Agents — When Human Touch Is a Must-Have

While AI is a useful tool, that doesn’t mean it will ever fully replace agents. Discover when to use AI vs agents in customer service.

CX practitioner working at call center forecasting call volume

February 9, 2024

How to Easily Forecast Call Volume for Call Centers

Learn how to use the standard call volume forecast calculation to optimize resource allocation in advance.

January 18, 2024

The Road to AI — Evolving and Learning With Industry Leaders

CX experts from Victoria Beckham Beauty, Caraway Home, and Birdies share their experiences with AI.

January 17, 2024

How BARK Matches the Passion of Pet Parents Through Radically Personal CX

Gladly and BARK leaders discuss the profound impact of AI on strengthening customer connections while scaling.

CX experts discussing AI for Better Customer Interactions on their laptop

January 12, 2024

Guide to Using AI for Better Customer Interactions

This overview of customer interactions will help CX teams know when it’s a great idea to deploy AI — and when human agents should take the lead.

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