Insights, tips, and guidelines to all things customer service.
Is your company using AI to cut customer service costs? Then you're doing it wrong.
Feel empowered going into your CX software renewal process with this value-focused checklist.
Hear from Gladly's CEO and Co-Founder on why now is a critical time for brands to make the shift to a customer loyalty mindset above all else.
Discover actionable tips for customer service leaders to enhance CX by empowering their teams through effective leadership.
Use these 9 friction-removing strategies to add ease to your overall customer experience, boost shopper satisfaction, and improve agent efficiency.
These 7 steps are essential for CX leaders who need to find the right solution for their organization.
Get ahead with this list of valuable strategies and best practices from leaders at Crate & Barrel.
With this free checklist, you can determine whether your organization is taking a top-down approach to a customer-focused business strategy.
It’s not guaranteed that as a business scales, so does its CX — which is why tracking CX maturity is crucial.
In this post, Gladly breaks down key productivity metrics — AHT, RPR, FCR, CAR, and concurrency.
These crucial metrics are indicators of customer satisfaction, loyalty, ease of experience, retention, and revenue impact.
With an effective service recovery process, brands can turn negative customer experiences into positive ones and prevent long-term customer churn.
Customer service SLAs are critical for businesses because they establish clear expectations for response times, issue resolution, and customer satisfaction.
Read our conversation with Tasha Puckett, Sr. Manager of Customer Support at FightCamp.
