Insights, tips, and guidelines to all things customer service.
Is your company using AI to cut customer service costs? Then you're doing it wrong.
Service ambassadors are often the bridge between companies and clients
In today’s business climate, it’s important to be everywhere at the same time – what some call the follow the sun model.
Help desk technicians are the first line of defense for any technical-related customer issues.
A look at what being customer centric entails.
Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.
The benefits and costs of the 24 hour help desk.
Everything you need to know on how to put together an optimal account coordinator job description.
Customer data management might just be the biggest business of the digital era.
Why probing questions are useful in sales and how they can be applied to your customer service strategy.
Understand how efficiently and effectively your customer services operations are running.
Creating the right job description that captures the various skills and qualities that are necessary for a customer care position
Everything you need to know about creating a customer service quiz and assessing how good your customer service quiz is.
