Insights, tips, and guidelines to all things customer service.
Is your company using AI to cut customer service costs? Then you're doing it wrong.
October 1 – 5 marks Customer Service Week. A time to celebrate the important role that customer support plays in our everyday lives.
Customer service terms defined.
If customers are a company’s lifeblood, the help desk is its heart.
Communication is complicated. Software, such as that offered by Gladly, provides a streamlined solution.
Automated CS is a purpose-built process which aids the customer experience by using AI driven modes of communication
Designed to collect and analyze customer data, Gladly provides you with actionable information to support your customers
Customer service (CS) software which is prepped for the modern world, such as Gladly, offers a unified communications structure.
Customer support and customer service are not interchangeable terms, and knowing the difference isn’t just a game of semantics.
We’ve said it before, and we’ll say it again: loyal customers are the life force of any organization
Providing both customer and rep with a more enjoyable experience.
Americans spend over 5 hours on their phones and send almost 100 text messages per day.
How you treat your customers, and how they feel about your product or service, is the decisive factor over whether they go back to you or to your competitor.
Communication is just as much about what we say to people as it is how we say it to them.
The role of customer service representative requires specific abilities which may not be considered vital to other positions companies might offer.
