Insights, tips, and guidelines to all things customer service.
Is your company using AI to cut customer service costs? Then you're doing it wrong.
Discover how to reduce expenses strategically while protecting the customer relationships that drive long-term success.
Turbocharge your business by transforming your contact center into a revenue powerhouse to drive growth, boost customer retention, and redefine success.
AI should partner with human agents to enhance customer service. Together, they engage customer, collect context and provide faster resolutions.
Get executives on board for your support team's AI rollout. Gladly walks you through how to state a compelling case for implementing effective AI.
Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.
Scale your customer service, personalize interactions, and embolden your agents with AI! Get the checklists you need to prepare for 2025.
Find out how to reduce churn and make your customers happy with a 5-step service recovery strategy. Learn more in our blog!
See how the role of the CXO is transforming and how it can drive revenue.
Discover how to use AI to personalize interactions, empower agents, and drive revenue.
Is your AI just a tool or a teammate? Revolutionize your customer service with agent-AI.
Find the resources you need to guide you in your search for a new platform.
Alice Li breaks down AI evaluation frameworks: manual vs automated, key tradeoffs, and the importance of human oversight. Essential reading for product teams.
Customer Service & Experience Executive John McCahan explains why the future of CX isn’t about replacing humans with AI.
