An account coordinator, also known as a customer success coordinator, is a multifaceted role that falls somewhere between sales and customer service.
Account coordinators are responsible for working closely with clients, both existing and potential, in order to meet their needs and provide excellent customer service. Account coordinators take on a proactive approach to customer service to ensure their clients are satisfied with your goods and services.
Account coordinators are also expected to work closely with their sales and marketing teams - being so close with customers and clients offers account coordinators valuable information that can be utilized to bolster other departments and strategies.
Below is everything you need to know on how to put together an optimal account coordinator job description.
Typical account coordinator and customer service advisor tasks
It’s important to establish a clearly defined set of tasks for your account coordinator job descriptions. While duties and tasks will vary depending on the organization and role, the following list covers the typical tasks required of an account coordinator.
Work closely with both potential and existing clients to meet needs on goods and services
Account coordinators are responsible for maintaining excellent customer satisfaction
Generate new sales and accounts
Follow up on sales leads
Handle customer complaints
Demonstrate products and services through presentations
Provide support to account executives
Meet with other departments, like sales and marketing, and contribute to strategic decision-making
Establish and achieve sales goals for assigned accounts
Travel to industry-related shows and product-related events
Update client databases and maintain client information
Communicate with clients about new offers, deals, products, and services
Successful account coordinators need to be proactive, positive, genial, and passionate about their company's vision. Utilizing a thorough list, like the one above, to define the tasks of your applicants will help attract quality candidates who understand the extent of the role.
Account coordinator qualifications
On top of a complete list of account coordinator tasks, you need a qualification list that reflects the quality of candidates you aim to hire. Creating a thorough list of qualifications will ensure you’re attracting the highest quality applicants.
Minimum high school degree or equivalent and strongly preferred Bachelor’s degree in business administration or related field
2+ years experience in sales, customer service, marketing, account management, or related field
Proficiency in MS office and strong computer skills
Excellent time management skills
Must be detail-oriented
Must have excellent communication skills, soft skills, and positive attitude when working with customers
Works well with others in a team-oriented environment
Demonstrates excellent presentation skills
Excellent customer service skills
Must demonstrate critical thinking and analytical skills
Account coordinators help the people around them achieve success. From advising their administrative teams to working closely with clients, account coordinators are the bridge between customer service and sales that is necessary for the efficacy of any growing business.
You can utilize this job description example as a template to find your next great account coordinator.
About Gladly
Gladly is a customer service platform for digitally-focused B2C companies who want to maximize the lifetime value of their customers. Unlike the legacy approach to customer service software, which is designed around a ticket or case to enable workflows, Gladly enables radically personal customer service centered around people to sustain customer loyalty and drive more revenue.
The world’s most innovative consumer companies like Godiva, JOANN, and TUMI use Gladly to create lasting customer relationships, not one-off experiences.
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