X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
Customer at the center
Best of AI and people
Customer service AI
All in a lifelong conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
See How Gladly Works
Request a Demo
Products
Product Overview
Customers at the Center
People Match®
Payments
Personalized Self-service
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
A-Z Directory
Custom Integrations
Featured Integrations
Shopify
Medallia Agent Connect
Klaviyo
Most Popular
Agyle Time
Big Commerce
Magento
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Library
Webinars
Grow
Learning
Community
Help Docs
Mentorship
Connect
Events
Gladly Connect Live
Writing the Modern Customer Service Platform RFP
Find the best platform for you, your business, and your customers.
Radically Personal and BARK
Unleashing AI to Scale Customer Service Happiness
Customer Experience
CX Hero Resources
AI Readiness Kit
Discover the essentials needed to shape your CX strategy with AI
Ideas and advice for modern customer service
Thank you for subscribing to the Gladly blog.
5 minute read time
These profit-focused CX strategies from some of the world's top brands lay the foundation for teams who want to boost revenue while keeping customer satisfaction high.
4 minute read time
6 minute read time
More tips to help you deliver next-level eCommerce customer support experiences.
Take a look at these strategies for using social support commerce to increase your brand’s reach.
Learn about establishing personal connections with customers through social media.
Learn how customer support via Instagram offers an opportunity for gaining brand recognition & new customers.
7 minute read time
Providing customer support on social media is crucial for ecommerce brands — here's how to get it done.
See all
These common forum complaints reveal how many team leaders have pet peeves with customer service platforms.
When managing a remote customer service team; communication, morale, and engaging with your staff is critical.
Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for
To improve your help center, prioritize search functionality, useful images, and single-sourced content.
2 minute read time
The customer value chain is a concept encompassing all company activities that deliver value to a customer.
Track the qualitative and quantitative CX evolution from powerhouse brands like Nike, Dove, Apple, and more.
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
Create effective questions that gather valuable feedback and reveal customer sentiment.
Discover their communication preferences and shopping habits, and how to provide customer support to them.
Without customer context, it's virtually impossible for brands to intelligently sell to and support customers.
Revisit our favorite moments from Gladly Connect Live 2024 and experience the ultimate CX event.
Users have spoken, and Gladly has yet again been named at the top of the G2 2024 Best Software Awards.
Hear from popular ecommerce brands like Peak Design and Birdies on the successes they're seeing with Gladly.
Learn how Gladly's SOC 2 Type II compliance bolsters CX data security for the brands it serves.
In the latest winter G2 reports, Gladly received 36 No. 1 rankings, five more than the previous season.
Gladly offers a solution to the customer service crisis, combining AI and live agents to enhance loyalty.
Answer Threads is Gladly’s new AI feature, interacting with customers in a friendly way.
IT leaders are cautious about selecting new CX solutions. Here’s why Gladly is trustworthy.
The customers have spoken! See what first-place spots Gladly earned in the G2 Summer 2024 Reports.
Unlock the benefits of voice summaries in customer service: boost efficiency and enhance customer satisfaction
Follow these profit-focused CX strategies to boost revenue and keep customer satisfaction high.
Tecovas CRO Kim Heidt spoke at GCLive 2024 about how ecommerce brands can enhance personalization.
Here's how businesses can drive CX-driven strategies to build stronger connections with customers.
Louie Gravance shares his timeless CX lessons with Gladly Connect Live 2024 attendees.
Hear how CX leaders at Breeze, Rothy's, and BSN Sports are testing AI use cases across their support teams.
Learn a few of the ways your brand can supercharge support by putting people first.
If your CX system was a person, would it be a frenemy?
Learn how to upgrade your customer experience by creating a customer-centric culture.
Discover how human, personalized customer support can turn holiday shoppers into loyal, returning customers.
Five common issues that may be holding your service team back from providing a great customer experience.
