Ideas and advice for modern customer service
Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
Take a look at these strategies for using social support commerce to increase your brand’s reach by providing superior customer service.
Learn how customer support via Instagram offers a huge opportunity for gaining brand recognition, new customers and a reputation for great customer service.
These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.
Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for
The customer value chain, a concept that encompasses all company activities that deliver value to a customer, is key to holistic business health.
The best way to get ahead of the holiday rush? Help your customers to help themselves–with self-service. Here’s how to implement it well before Black Friday.
Automation unleashes internal efficiency by handling spikes in volume, keeping tasks on track, and more.
Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.
Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
Discover the communication preferences and shopping habits of this generation, as well as how to provide better customer support to these shoppers.
With the expectation economy, demands on brands are increasing; from better quality products and experiences to transparent information.
Meet Sidekick Answers and Sidekick Actions, capabilities on Gladly's AI engine that resolve common and complex questions for seamless support.
Gladly is proud to announce new and smarter integrations with Shopify, BigCommerce, and more
Gladly earns recognition in G2’s 2025 Best Software Awards, ranking in the top 4% of all solutions in the Customer Service Products category.
Gladly is featured in the Constellation ShortList™ for Digital Customer Service and Support. Learn more!
Discover the four agent archetypes for AI-powered customer service and how Gladly's platform empowers each one.
The evolution of technology has definitely affected how the duties of customer service representatives have shifted, but not that much.
Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.
Discover how AI in sentiment analysis is changing customer experience for the better.
Transform your customer support from a cost to a profit center. Learn how in our latest blog.
Discover how to reduce expenses strategically while protecting the customer relationships that drive long-term success.
Get executives on board for your support team's AI rollout. Gladly walks you through how to state a compelling case for implementing effective AI.
Is your company using AI to cut customer service costs? Then you're doing it wrong.
Scale your customer service, personalize interactions, and embolden your agents with AI! Get the checklists you need to prepare for 2025.
Find the resources you need to guide you in your search for a new platform.
The continued analysis of holiday performance is essential. Here’s how to use the RFM Method for holiday customer segmentation.
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
If your CX system was a person, would it be a frenemy? Here are 8 warning signs that it might be time to re-evaluate your relationship with them…er, it.
Learn how to upgrade your customer experience by creating and maintaining a customer-centric culture to build a successful brand and business.
