Best of AI and people
Gladly brings together powerful AI, empowered agents, and rich customer context to create radically personal service experiences.
Empower your customers and your agents
Gladly helps you deliver the right combination of generative AI and human support to make every customer service experience you deliver your best.
Our Customer Service Platform has AI take care of routine tasks while your agents seamlessly step in for complex issues. By combining intelligent automation with human expertise, we create efficiency while turning customer loyalty into your greatest asset.
Strike the right balance of AI and human support
Supercharge every interaction and turn customer loyalty into your ultimate competitive edge.
AI-Powered Service
Gladly’s conversational, collaborative AI enables personal self-service across all digital channels — including email, live chat, social, and SMS — and maximizes customer service agent efficiency.
AI for heroes
Gladly is built with a suite of AI tools — including intelligent authoring, helpful summaries, on-brand replies, and more — that boost agent productivity and make it easy to deliver fast, personalized support.
Answers
Author once, publish everywhere. Gladly’s AI draws on one knowledge base to create accurate answers for customer inquiries across channels and languages, streamlining FAQs and accelerating agent responses.
Learn about Answers
Ignite your customer experience with the perfect mix of precision and compassion
Learn how Gladly is helping the world’s most loved brands create lifelong, loyal customers.
Gladly helped Allbirds automate top contact reasons, freeing up support heroes and boosting team productivity.
resolution rate
Check out these helpful resources
The journey to AI – real business cases brands are testing today
Want to implement AI, but don’t know where to start? Learn from CX leaders at Breeze Airways, Rothy’s, and BSN Sports.
AI vs. customer service agents — when human touch is a must-have
While AI is a useful tool, that doesn’t mean it will ever fully replace agents. Discover when to use AI vs agents in customer service.
How AI for Customer Support Agents Maximizes CX Efficiency
Speed boosts, sentiment detection, and bulk trend analysis are just the tip of the AI-CX efficiency iceberg. Read more.