App Platform
Easily create custom integrations that enable actions to deliver faster, more personal customer service experiences.
Enhance your Gladly experience
App Platform simplifies building custom integrations, enabling you to easily connect your data and deliver more personal customer experiences across Gladly. A streamlined approach that reduces maintenance workload, accelerates time to value, and empowers service teams.
Accelerated time to value
App Platform reduces integration complexity and time to value by providing your IT teams with a straightforward, modularized solution directly within Gladly, ensuring a quick and effortless start.
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Flexible data environment
App Platform’s architecture handles data and actions from various systems without compromising functionality, so you can seamlessly connect your existing APIs with Gladly and directly interact with your data.
Data-rich customer experiences
App Platform provides key customer data — like order history and loyalty program details — to create unique displays and custom actions that make customers feel known and heard, strengthening relationships and driving loyalty.
Empowered customer service heroes
With the right integrations, you can equip your team with access to important customer data right within Gladly, eliminating the need to switch systems to retrieve or verify information and reducing agent handle time.
High security, minimal maintenance
We adhere to top security and privacy standards including PCI-DSS 3.2, SOC 2 Type II, GDPR, and CCPA. So while App Platform is highly adaptable and easy to maintain, it upholds strong guardrails to ensure data integrity.
Getting started with App Platform
Connect, create, empower — with App Platform, it’s that easy to transform your customer service experience.
Connect Your APIs
Connect your APIs with Gladly and seamlessly integrate your systems and databases.
Create Gladly Apps
Create Gladly Apps by extracting complex data and transforming it into an easy-to-use format for your team in Gladly.
Empower Users
Empower customers and heroes with data-rich experiences that drive more efficiency and deeper loyalty.
Integrate once, use everywhere
App Platform delivers a consistent integration experience across Gladly — including customer self-service, agent interfaces, and analytics — enabling easy enhancements with minimal effort from your team.
A simplified developer experience
Gladly provides app performance and observability tools and extensive developer resources that cover everything from UI design to back-end configurations, simplifying the app-building and maintenance processes.
Discover out-of-the-box integrations
Looking for integrations included out of the box and ready to use today? Gladly integrates with leading ecommerce platforms and apps to maximize your customer service software experience and help your team achieve more.
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