Hi, we’re Gladly

What is Gladly?

For customer-obsessed brands, Gladly’s AI-powered customer service platform enables AI and people to work seamlessly together to deliver radically personal service. Unlike legacy ticket-based products or stand-alone chatbots, only Gladly combines rich customer data with an understanding of your brand, and acts to engage customers 24/7 with both AI and support teams to put customers back at the center of customer service.

Our purpose, vision, and mission

Today, service no longer seems to be about customers. Instead of focusing on people, support solutions are oriented around tickets and systems that aim for deflection in the name of efficiency and cost savings. We’re on a mission to change that.

Gladly believes in a happier world where customers are back at the center of customer service. To make this vision a reality, we’ve set out to be the platform that brings together the best of people and AI to help customer-obsessed brands create irrational loyalty and deliver radically personal service.