Your customers want
connection, not case numbers

Customer service no longer seems to be about customers. Today, most solutions are oriented around tickets and systems that aim for deflection in the name of efficiency and cost savings. Enter, Gladly. We’re doing things differently, and it’s proven to work. But don’t just take our word for it.

See Customer Stories

World-class brands are choosing Gladly

87%

resolution rate

With Gladly’s complete AI-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels and achieving an 87% resolution rate for order contact reasons.

Jim Gallagher

VP Customer Care, Nordstrom

"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."

88%

resolution rate

Bombas used Gladly’s AI and people-centered platform to decrease average handle time by 90% and achieve an 88% resolution rate on cancel order contact reasons — all while maintaining a 99% CSAT.

Curtis Kopf

Chief Experience Officer, REI

"We aim to be a member-obsessed organization. That’s why we appreciate partners like Gladly, who prioritize our members and seamlessly integrate technology, efficiency, and productivity."

Kate Showalter

Vice President, Customer Care, Crate & Barrel

"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."

Elise Hausman

Senior Customer Happiness Associate, Bombas

"Gladly helps us to deliver wow service to our customers with Sidekick using AI to jump on the conversations that need to be addressed right away. This allows us to be the perfect friend to our customer."

Bryan Riter

Director of Customer Care, Deckers

"Gladly has been a game changer, not just for our customers but our agents too."

Deliver exceptional experiences, every time

Learn how Gladly’s unified, AI-powered platform puts customers back at the center of customer service.

Customer at the center

Because all communication is tied to a customer, every conversation starts with a real-time understanding of who the customer is, eliminating duplicate tickets and associated costs.

Make service personal

Customer service AI

AI that knows where to find answers, when and how to take action, and when to ask for help results in faster, more personal support and efficient customer service teams.

Unlock greater efficiency

Best of AI and people

With the right combination of AI and human support, customers are empowered to resolve inquiries on their own and agents can prioritize high-value work that builds loyalty and drives revenue.

Empower customers and agents

All in a single lifelong conversation

From voice to email to SMS to self-service, every customer contact — regardless of channel — is unified in a single conversation view. This ensures work is centralized and silos disappear.

Simplify your service

Results that speak for
themselves

Gladly’s complete customer service solution is proven to save time and money while increasing customer satisfaction and growing revenue.

Simplify and Save Enhance Efficiency Boost Revenue Improve CSAT Scores

Simplify and Save

Streamline your tech and cut redundant tasks to save time and money.

Enhance Efficiency

Boost agent efficiency and retention with faster ramp-up and higher productivity.

Boost Revenue

Deliver personal service that turns customer loyalty into revenue growth.

Improve CSAT Scores

Deliver highly personalized, consistent customer service across all channels, including AI-led self-service options, at a much faster rate, significantly improving customer satisfaction scores.

Unlock loyalty with radically personal customer service

Request a custom 30-minute demo of Gladly to learn how to transform your support experience today.

Book a Demo

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