< Gladly Integrations

Assembled Workforce Management

Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to help companies scale exceptional customer experiences. Leading brands use Assembled to optimize omnichannel staffing, gain comprehensive visibility into agent and BPO performance, and automate high-quality customer experiences.

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With the Assembled integration for Gladly, you can easily automate agent scheduling, forecast staffing needs, and gain real-time visibility into your support operations. Seamlessly align agent availability with demand, reduce wait times, and improve customer satisfaction—all while leveraging dynamic analytics to drive smarter decision-making. Optimize your team’s efficiency and elevate your customer service with ease.

Forecast for tomorrow with confidence

Get the benefits of sophisticated, configurable, and dynamic forecasting without needing a PhD or a dedicated analyst. Plus, our insights-based workflow helps you instantly right-size staffing and schedules.

Build SLA-proof schedules with ease

Uplevel your support operations with next-generation scheduling features designed to meet SLAs while also empowering your agents.

Expertly manage intraday operations

Get a real-time picture of agent and vendor adherence and occupancy, and make critical intra-day changes to ensure teams meet SLAs.

Unlock team performance with robust reporting

What you can measure, you can improve. That’s why our analytics experience is designed to give you maximum visibility into team performance, productivity, and staffing accuracy.

Ensure BPO efficiency and maintain quality without compromise

Streamline staffing for BPOs and assess escalation rates and first 
call response times to hold teams accountable to service agreements.

Bring company-wide visibility with data access

Use our open API and CSV exports to pull performance metrics into and out of your own business intelligence tools like Looker and Tableau for leadership-ready reporting.

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This turnkey integration is built by Assembled. Visit https://www.assembled.com/demo-request to get started.

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