MARCH 5-7, 2025 // NASHVILLE, TN

Gladly Connect Live 2025

Be among the first to learn about Gladly Connect Live 2025, where 350 CX leaders will explore groundbreaking AI customer service innovations. Register to get exclusive updates on industry visionaries and transformative sessions.

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Featuring speakers from top brands

Get exclusive updates on the leading AI customer service conference

Stay informed about what’s coming at Gladly Connect Live:

  • Insights from 13+ DTC brand leaders on AI transformation
  • Expert sessions on maximizing AI in customer service
  • Demos of cutting-edge technology
  • Success stories and proven strategies
  • Industry pioneers sharing their vision

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Why get updates on Gladly Connect Live 2025?

Stay in the know

Learn about speakers, the upcoming virtual experience, and more

Gladly Connect Live

Keep up with AI innovation

Be the first to learn about expert playbooks and benchmarks for impactful AI deployment

Gladly Connect Live

Preview next-gen technology

Get updates on exclusive demos showcasing groundbreaking AI capabilities reshaping customer service

Gladly Connect Live

Who attends Gladly Connect Live

Customer service experts

Forward-thinking customer service leaders at top brands who are transforming customer experiences and reshaping what’s possible with AI

Gladly
customers

Companies using Gladly who are hungry for fresh insights, best practices, and winning strategies from peers at the forefront of CX

Retail and travel leaders

Industry pioneers revealing strategies that drive exceptional customer service outcomes

Speakers and special guests

We gathered an exciting lineup of CX leaders from the world’s most-loved commerce brands to share their experiences, insights, and predictions surrounding customer service.

Joseph Ansanelli

CEO, Gladly

John Burke

VP CX & Technology, Wine Enthusiast

Mara Castro

CX Advisor

Danny Cox

VP Guest Experience, Breeze Airways

Hailey Ellsworth

Dir. Customer Experience, Framebridge

Mandi Geary

Dir. Customer Care, BSN SPORTS

Lauren Inman-Semerau

Head of CX, Rothy's

Nancy Orgill

Customer Support Manager, Kuhl Clothing Company

Event FAQ

Get the latest updates about Gladly Connect Live 2025

Who can I contact with additional questions?

Contact our events team at events@gladly.com.

How can my company participate as a sponsor?

For sponsorship opportunities at Gladly Connect Live 2025, reach out to events@gladly.com.

Where can I learn more about Gladly before the event?

Visit gladly.com for company and product information.

Discover how leaders are shaping the future of AI and CX

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