Improve coaching and agent performance

Gain complete visibility into customer conversations to spot coaching opportunities and elevate agent performance. Give your team the actionable feedback they need to continuously improve.

Turn insights into action

Correlate CSAT scores with quality insights to uncover trends, identify training opportunities, and address process gaps.

Streamline agent feedback for better outcomes

Create an efficient and effective agent feedback loop. Scalable QA programs empower team leaders to manage larger teams while maintaining high service quality standards.

Use data from Gladly to enhance your quality assurance efforts

Integrations

Sync seamlessly with your QA tool to push key insights from Gladly and give your team the data they need to drive performance improvements.

Beyond CSAT

Get additional insights into performance and focus on quality metrics beyond customer satisfaction scores.

Multi-Channel Coverage

Assess interactions across email, voice, and all messaging channels for a complete view of your team's performance.

Scalable Solutions

Equip team leaders with streamlined coaching and performance review tools to manage larger teams effectively.

Start delivering personalized service at scale with Gladly.

Book a Demo

Check out our resources to start thinking radically personal

Operational Efficiency

Want to increase efficiency? Gladly’s platform is built to maximize workload capacity, boost agent productivity and optimize the most cost-efficient channels. Learn more.

Integrations Library

Gladly integrations make it easy to work with the applications your teams already love.

Consolidate Technology

Learn how Gladly helps brands consolidate their tech stack, reduce costs from third-party software, and launch quickly with low effort required from IT teams.