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CX Hero Resources
AI-Driven CX Playbook
Discover the essentials needed to shape your CX strategy with AI
Hear practical strategies and personal experiences from CX leaders at Rothy's, Breeze Airways, and BSN Sports. Learn what prompted their entry into the world of AI, how they approached it within their organizations, and how they've been applying it across their teams.
These resources will guide you in determining if your business is ready for AI, building an effective AI roadmap, and leveraging AI alongside agents. Learn how to seamlessly integrate AI into your operations, enhance efficiency, and improve customer satisfaction.
Use this workbook to guide your AI journey and enhance your workflow. Includes an AI readiness checklist & tips to build an AI roadmap.
AI and human agents together deliver optimal results. By knowing when to use each, CX leaders can craft effective strategies for any scenario.
Let’s look at how the most celebrated brands in the CX space have succeeded in using AI for better customer interactions.
Use this checklist to help determine if your organization is prepared for AI implementation.
Before diving into artificial intelligence (AI), it's crucial to recognize that customer loyalty should be your ultimate business goal. AI can offer numerous benefits, but its true value is realized only when it enhances and fosters long-term customer loyalty.
In this course, you will learn how AI works and its impact on the world. We’ll explore AI applications, debunk myths, and examine personalization in customer service. Finally, we'll discuss using AI in customer service and its benefits for you and your customers.
Book a demo to learn how we can help bring people back to the center of your customer service.