CX Change Makers — How to Impact Innovation Across Your Organization

Leaders at Condé Nast, Samsonite, and Holly Hunt discuss the importance of modernizing CX.

Leading the Charge for Customer-Centric Innovation in Modern Customer Service

To meet growing customer expectations and evolving business needs, brands need modern customer service teams that are rooted in innovation. It’s the pivotal role of CX leaders to champion a culture of change by advocating for customer-centric strategies that drive this innovation.

This panel spotlights trailblazers at Condé Nast, Samsonite, and Holly Hunt who are paving the way for change across their industries and challenging the status quo within their organizations.

By sharing success stories, best practices, and the tangible benefits of customer-focused initiatives, this session will inspire and empower fellow CX leaders to become change agents within their organizations, fostering a new era of customer service.

Watch Today to Learn

The importance of modern customer service teams rooted in innovation to meet evolving business needs

How trailblazers are driving change in their industries and challenging organizational norms

The best way to become a CX change maker within your organization

Featured Speakers

Mike Beaubrun

Director, Global Head of Customer Experience, Condé Nast

Stephanie Kalch

Senior Director of Customer Service, Samsonite

Leslie Nelson

Senior Director of Digital Client Experience, Holly Hunt

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